Privacy Policy

Depending on how you interact with Ravello, we may collect information including:

Ravello uses third-party technology providers to facilitate reservation and payment processing.

Payment-card information is entered through secure payment fields provided by the applicable payment processor. Ravello does not intend to receive or store your complete raw payment-card number or card security code on its own systems.

Third-party providers may process information according to their own privacy policies, terms, and legal obligations.

We may use information to:

We may share information when reasonably necessary with service providers that help us operate our business, including providers supporting:

We may also disclose information where required by law, legal process, governmental request, or when reasonably necessary to protect Ravello, our guests, homeowners, properties, or others.

We do not sell personal information for money.

Ravello uses third-party reservation-management technology to help manage availability, reservations, payments, and guest communications.

Information necessary to complete or manage a reservation may therefore be processed by those service providers.

Their handling of information is also governed by their applicable privacy policies and legal obligations.

Our website may use cookies, local storage, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent abuse, and support website functionality.

Some of these technologies may be provided by third-party service providers.

Browser settings may allow you to limit or block certain cookies, although doing so may affect portions of the website.

If you contact Ravello or make a reservation, we may communicate with you regarding your inquiry, reservation, payment, stay, customer service needs, or other transactional matters.

Where permitted, we may also communicate information about Ravello services or offers. You may follow any available unsubscribe instructions for promotional communications.

Transactional or reservation-related communications may still be sent when necessary to provide requested services.

We use reasonable administrative, technical, and organizational measures designed to protect information under our control.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Payment-card information should only be entered through the designated secure payment fields presented during checkout.

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining reservation and business records, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and applicable obligations.

Depending on where you reside and applicable law, you may have rights regarding certain personal information, which may include requesting access, correction, or deletion.

Requests may be submitted through the Ravello Contact page.

We may need to verify a request before acting on it, and certain information may need to be retained where permitted or required by law.

The Ravello website and reservation services are intended for adults arranging accommodations or property-management services.

We do not knowingly seek to collect personal information directly from children through the website.

The website may contain links to third-party websites or services.

Ravello is not responsible for the privacy practices, security, or content of third-party websites. Visitors should review the privacy policies of those services when appropriate.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

When appropriate, the "Last Updated" date will be revised.

Questions or requests regarding this Privacy Policy may be submitted through the Contact page at bookravello.com.